Frequently Asked Questions About Our Jewelry & Gifts

Frequently Asked Questions

1. Does my necklace come gift-ready?
Yes. Each necklace from Thread & Flame Co includes a heartfelt message card and arrives in a presentation box, making it easy to give as a meaningful gift. Many products also offer an upgraded luxury gift box option when available. Check the individual product page for the packaging options included with your necklace.

2. Can I add personalization?
Personalization is available on select Thread & Flame Co products. When personalization is offered, the available options will appear directly on the product page before you add the item to your cart. Because personalized products are created specifically for your order, please carefully review names, dates, spelling, and other custom details before submitting your order.

3. When will my order arrive?
Orders are generally prepared and dispatched within 3–7 business days. Delivery time after shipment depends on your location and the shipping method available for your order. Once your order ships, you'll receive tracking information so you can follow its progress. If you're ordering for a birthday, anniversary, graduation, or another special occasion, we recommend ordering early whenever possible.

4. Can I include a gift message?
Each of our message-card necklaces already includes a heartfelt printed message designed around the recipient or occasion. The message shown on the product page is the message that accompanies that necklace unless the product specifically offers personalization or custom-message options.

5. What is your return or guarantee policy?
We want you to feel confident when ordering from Thread & Flame Co. We offer a 30-day guarantee on our products. Because return eligibility can vary depending on the item and whether it has been personalized, please review our Refund Policy for complete details. If there is a problem with your order, contact us and we'll be happy to help.

6. Who are these gifts for?
Our jewelry is designed to help you celebrate the people and relationships that matter most. You'll find meaningful necklace gifts for daughters, wives, future wives, moms, grandmothers, stepdaughters, bonus daughters, stepmoms, bonus moms, mothers-in-law and more. We also offer gifts for occasions such as anniversaries, Mother's Day, graduations, birthdays, weddings and other meaningful moments.

7. What is message-card jewelry?
Message-card jewelry pairs a necklace or other piece of jewelry with a printed card containing a meaningful sentiment. Instead of giving jewelry alone, the message helps explain what the recipient means to you. The card and jewelry are presented together, creating a keepsake gift that combines something they can wear with words they can remember.

8. What necklace styles are available?
Thread & Flame Co offers several necklace designs, including Love Knot, Alluring Beauty, Forever Love, Love You Always and Magnetic Hearts, along with other jewelry styles and sets. Available finishes and options vary by product, so check the individual product page for the choices offered with a particular design.

9. What is the difference between the standard and luxury gift box?
When both options are available, the necklace and message card are the same; the difference is the presentation. The standard box provides an attractive, gift-ready presentation, while the luxury box provides an upgraded presentation for occasions when you'd like the unboxing experience to feel extra special. Available box options are shown on the individual product page.

10. How do I choose the right necklace as a gift?
Start with the person you're shopping for and the message you want the gift to convey. You can shop Thread & Flame Co by relationship—such as daughter, wife, future wife, mom or grandma—or by occasion, including anniversaries, Mother's Day and graduation. Once you've found the right sentiment, choose the necklace style and finish that best match the recipient's taste.

11. How should the jewelry be cared for?
To help keep your jewelry looking its best, store it in a clean, dry place when it isn't being worn. Avoid prolonged exposure to moisture, perfumes, lotions, household chemicals and other substances that can affect jewelry finishes. Gently wipe the jewelry with a soft, dry cloth after wearing it and avoid using harsh cleaners.

12. Will I receive tracking information for my order?
Yes. Once your order has been prepared and shipped, tracking information will be sent to the email address provided with your order. You can use that information to follow your package as it makes its way to you.

13. What should I do if there is a problem with my order?
If your order arrives damaged, incorrect, or you experience another issue, please contact Thread & Flame Co as soon as possible with your order information and details about the problem. Our customer support team will review the issue and help determine the appropriate next step.